Return and Exchange Policy

At Prestige Origin, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a straightforward return and exchange policy:

1. Return and Exchange Window: You have 7 days from the date of delivery to initiate a return or exchange.
2. Eligibility:
   • Only items that are unused, unwashed, and in their original packaging with all tags intact are eligible for return or exchange.
   • On-demand products are not eligible for return or exchange. These items are crafted specifically for you based on your preferences and specifications.
3. Procedure:
   • To initiate a return or exchange, please make a request from your account on our website within the 7-day window. Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
   • Our team will guide you through the process and provide you with a return authorization and instructions for sending back the item(s).
4. Return Policy by Seller: Please note that the return policy may vary by seller. Ensure to check the specific return guidelines provided by the seller on the product page before making a purchase.
5. Refunds: Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
6. Exchanges: If you wish to exchange an item for a different size or color, we will process the exchange once we receive the original item and confirm its condition.

For any questions or assistance with your return or exchange, please contact our customer service team. We are here to help!

Thank you for shopping with Prestige Origin.